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The impacts of employees’ job stress on staff’s job performance at administrative office in bahagian samarahan, sarawak
Norlina Mohamed Noor1, Juliza Salleh2, Aida Nabilah Abdul Rafil3, Aiza Johari4.
Job performance refers to an employee’s proficiency to perform well in achieving goals and behaviors
which involve deliberate arts that are useful to the organization. Job performance can be improved if the
employees manage to handle their job stress. This study investigates the significant effects and the
relationships between job stress factors and job performance among the staffs at Pejabat Residen,
Bahagian Samarahan, Sarawak. This study utilizes Job Demands-Control (JDC) Model by Karasek,
which focuses on job demand and job control groups. Job demand consists of two dimensions; workload
and time pressure while job control incorporates skill discretion and decision authority. One hundred
questionnaires were conveniently distributed, and only 91 were returned and considered usable. This
study used correlation and Multiple Linear Regression (MLR) analysis using SPSS version 25. The
results show that job demand, job control, workload and time pressure had a significant relationship
towards job performance. When the candidates had adequate time, decision-making empowerment and
task-related skills, the employees could perform better. Among the predictors investigated, workload and
skill discretion showed a significant effect on job performance. The recommendation for future research
was also discussed and highlighted.
Affiliation:
- Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan Jalan Meranek, Kampus, Malaysia
- Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan 2, 94300 Kota Samarahan, Sarawak., Malaysia
- Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan Jalan Meranek, Kampus Samarahan 1, 94300 Kota Samarahan, Sarawak., Malaysia
- Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan 2, 94300 Kota Samarahan, Sarawak., Malaysia
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