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The role of perceived quality, store image, and trust in predicting customers’ purchase intentions towards restaurants in terengganu
Khalid Amin Mat1, Ahmad Abdullah Mohamad2, Siti Rapidah Omar Ali3, Nur Shafini Mohd Said4.
The restaurant industry is highly competitive and the entrepreneur must pay attention to customers’
purchase intentions in order to have chances to stand out from the competitors. It is a crucial aspect
for every entrepreneur to look deep into. Getting customers’ intention is like a war in marketing arena
to all business to maintain the restaurants survival. Choosing a restaurant comes almost
automatically when one feels hungry and it does not need much information. There are characteristics
behind every purchase decision that can come from extrinsic, intrinsic, and consumer attitude. Each
of these factors includes dimensions that can be utilised in business strategy. Entrepreneurs can use
these factors so delicate, so that customers might not even recognise it. Customers might think that
they have always purchased the same brand or product but they do not realise that the affecting
factors behind this decision can come from perceived quality, store image, and trust. This study
focuses and contributes the knowledge about role of perceived quality, store image and trust that
affect customers’ purchase intentions. The purpose of this study is to investigate the relationship
between perceived quality, store image and trust towards customers’ purchase intentions. The study
describes that the relation between independent variable have significant relationship with customers’
purchase intentions. This is quantitative study with a sample size of 210 respondents. Researcher
distributed 210 questionnaires to be used for data analysis. The results of this study show that
perceived quality, store image and trust have significant relationship with customers’ purchase
intentions. Further research is required to cover other factors that can also affect the customers’
purchase intentions and at the same time close the current gaps in our understanding of customers’
purchase intentions as a whole.
Affiliation:
- Universiti Teknologi MARA (UiTM) Terengganu, 23000 Dungun, Terengganu, Malaysia, Malaysia
- Universiti Teknologi MARA (UiTM) Terengganu, 23000 Dungun, Terengganu, Malaysia, Malaysia
- Universiti Teknologi MARA (UiTM) Terengganu, 23000 Dungun, Terengganu, Malaysia, Malaysia
- Universiti Teknologi MARA (UiTM) Terengganu, 23000 Dungun, Terengganu, Malaysia, Malaysia
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