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Competitive intelligence practices and organizational performance linkage: a review
Dian Aszyanti Atirah Mohd Asri1, Ainul Mohsein Binti Abdul Mohsin2.
Scholars have intensely researched Competitive Intelligence or CI for decades. This topic has been under
constant investigation and development concerning business strategy in soaring business performance.
This paper critically examines and integrates the Competitive Intelligence Practices by different industries
and its relationship on organizational performances. The review employed Preferred Reporting Items for
Systematic Reviews and Meta-Analyses (PRISMA) and utilizes three databases (Science Direct, Scopus,
and Proquest) from January 2014 to November 2019. This timeframe and databases were preferred
because the articles collected have been through a quality control process and comprehensive source for
research performance data and analytics. As many as 666 articles were narrowed down to 20 articles to
meet the criteria of this study. Conclusively, six main themes were identified, which are Organizational
awareness, CI process, Social capital, CI Challenges, Competitive advantages and Sustainability based on
the thematic analyses. Furthermore, another five sub-themes emerge from these key themes. A deduction is
made concerning a relationship between Competitive Intelligence Practices and Organizational
performance. This paper also suggests conducting more studies in service industries, especially the
hospitality industry because of its economic impact and the changing landscape in today's consumer.
Affiliation:
- Universiti Teknologi MARA Permatang Pauh,13500 Permatang Pauh, Pulau Pinang Malaysia, Malaysia
- Universiti Sains Malaysia, 11800 USM, Penang, Malaysia, Malaysia
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