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Selection criteria for Islamic home financing in Malaysia
Shafinar Ismail1, Farah Azmi2, Ramayah Thurasamy3.
Islamic home financing over the ten year period showed an increasing rate from RM6.8 billion to RM23.3 billion. It is crucial to understand what are the factors that will determine the satisfaction of both Muslims and non-Muslims customer towards Islamic home financing. Therefore, this study investigates the important factors that influence selection of Islamic home financing among working adults in Malaysia. Questionnaires were distributed to the 160 employees in one financial institution. The sampling procedure adopted in this research was stratified random sampling. The questionnaire was designed in two sections, one consisting of demographic information and the second relating to the selection determinants of Islamic home financing. The result indicates that reputation, service quality, religious, media advertisement and social influence becomes the important factors that influence selection of Islamic home financing. Reputation is the best predictor as most of customers are confidents to select Islamic home financing because the Islamic bank has a good reputation and image. This research has been conducted in aggregate form. The study also refers to the employees in one financial institution. Future research could account for employees from other financial institution. The analyses presented in this research can be used by policymakers and managers as a guide to promote Islamic product and services. The study makes a contribution to the literature on Islamic banking in Malaysia. It is the first study to particularly investigate the home selection criteria in Malaysia. The findings achieved in this research will be of interest for practitioners and academics concerned with developments of the Malaysian Islamic banking industry.
Affiliation:
- Universiti Teknologi MARA, Malaysia
- Universiti Teknologi MARA, Malaysia
- Universiti Sains Malaysia, Malaysia
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Indexation |
Indexed by |
MyJurnal (2019) |
H-Index
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0 |
Immediacy Index
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0.000 |
Rank |
0 |
Indexed by |
Scopus (SCImago Journal Rankings 2016) |
Impact Factor
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- |
Rank |
Q3 (Business and International Management) Q4 (Economics and Econometrics) Q4 (Finance) Q4 (Strategy and Management) |
Additional Information |
0.144 (SJR) |
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