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International Journal of Service Management and Sustainability

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International Journal of Service Management and Sustainability


Discipline(s) / Subdiscipline(s):

     1. Social Sciences
         - Business & administration
         - Economics & finance
         - Education & educational research
         - Media & communication
         - Psychology

     2. Sciences
         - Environmental science

     3. Engineering & Technology
         - Engineering

E-ISSN: 2550-1569
Print ISSN: 0128-3057
Publisher: Universiti Teknologi MARA
Publication type: Print & Electronic
Publication frequency: 2 time(s) per year
Journal Website: http://www.sarawak.uitm.edu.my/ijsms/index.html

Contact Info

International Journal of Service Management and Sustainability
Universiti Teknologi MARA Sarawak,
94300 Kota Samarahan,
Tel: 6019-4390228
Email: bhvoon@sarawak.uitm.edu.my; editorijsms@gmail.com

International Journal of Service Management and Sustainability (IJSMS) is an official academic journal of Universiti Teknologi MARA (UiTM) Sarawak. It is a double-blind reviewed international scholarly journal which promotes cross-disciplinary research and managerial practices for service excellence. This journal aims to focus on service management and sustainability in order to leverage and sustain performance of the services sector as well as improving and sustaining the quality of service (for all economic sectors), natural environment and quality of life. It is published (in English) in June and December.



Assoc. Prof. Dr. Voon Boo Ho (UiTM, Malaysia)

Editorial Board

Co-Chief Editors
  • Assoc. Prof. Dr. Firdaus Abdullah (UiTM, Malaysia)
  • Assoc. Prof. Dr. Corina Joseph (UiTM, Malaysia)

    Managing Editor
  • Dr. Ellen Chung Siew Mee (UiTM, Malaysia)

    Co-Managing Editors
  • Dr. Mohammad Isa Mohamadin (UiTM, Malaysia)
  • Dr. Kuan Siaw Vui (UiTM, Malaysia)

    Advisory Board:
  • Prof. Dato Dr. Jamil Hamali (Universiti Teknologi MARA, Malaysia)
  • Prof. Dr. Jay Kandampully (Ohio State University, USA)
  • Prof. Dr. David Crowther (De Montfort University, UK)
  • Hamid Bin Bugo (Leader (e.g. Sarawak Consolidated Industries Berhad), Malaysia)
  • Prof. Dr. Jochen Wirtz (National University of Singapore, Singapore)
  • Prof. Dr. Nagarajah Lee (VMIUC, Malaysia)
  • Prof. Tan Kay Chuan (National University of Singapore)
  • Prof. Dr. Kiymet Tunca (Trakya University, Turkey)
  • Prof. Dr. Yutaka Yamauchi (Kyoto University, Japan)

    Board of Editors:
  • Prof. Dr. Satyendra Singh (UWINNIPEG, Canada)
  • Prof. Dr. Lo May Chiun (UNIMAS, Malaysia)
  • Assoc. Prof. Dr. Rosita Suhaimi (UiTM, Malaysia)
  • Assoc. Prof. Dr. Rasidah Mahdi (UiTM, Malaysia)
  • Assoc. Prof. Dr. Heng Yen Khong (UiTM, Malaysia)
  • Assoc. Prof. Dr. Caesar Delwis (UiTM, Malaysia)
  • Dr. Nur Indrianti (UPN ‘Veteran’, Indonesia)
  • Assoc. Prof. Dr. Noel Siu (HKBU, Hong Kong)
  • Assoc. Prof. Dr. Roshima Said (UiTM, Malaysia)
  • Assoc. Prof. Dr. Hasan Fauzi (UNS, Indonesia)



    Submission of manuscripts to the journal is open all year round. Authors should adhere to our guidelines (see the Author Guidelines) and should submit their original work with intellectual integrity. If the works/words of others are used, they must be appropriately cited. The manuscript submitted should not have been published before in their current or substantially similar form, or be under consideration for any other publication(s) at the same time.
      Journal Coverage

    Indexed by MyJurnal (2018)
    H-Index 1
    Immediacy Index 0.000
    Rank 3/54,Q1(Social Sciences)
    3/54,Q1(Social Sciences)
    3/54,Q1(Social Sciences)
    3/28,Q1(Engineering & Technology)
    3/30,Q1(Sciences )
    3/54,Q1(Social Sciences)
    3/54,Q1(Social Sciences)

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